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1. How will the collection services of solid waste be affected if I am a business owner in the City of North Miami and currently using a waste collector, other than the one selected by the City?

Your services will not be immediately affected. The City has notified all private waste collectors operating within North Miami, of its intent to have all Solid Waste Collection Services be provided by Waste Pro of Florida, Inc. In accordance with Florida law, the City may displace your service provider within three years time, commencing May 2012. If your contract runs out before the three year period, you may contact the City or Waste Pro, for services; or you may continue to use your current service provider for the time remaining.

Contact

If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.

2. What will change about the residential collection service?

Instead of operating 4 days per week, services will be provided 6 days per week, Monday through Saturday. Recycling collection services were conducted on a biweekly basis, and now they will be conducted on a weekly basis. If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.  

3. Will my rates for commercial/residential increase?

Residential rates will decrease from approximately $51.50 per month to $26 per month. Commercial rates and /or multi-family rates may increase or decrease depending on the size of the container used and the frequency of pickup. For a majority of these accounts, there will be a decrease in the monthly rates.

4. What if I decide that I would still like to keep my servicer after three years?

In accordance with Florida law, the City may displace your service provider within three years time commencing May 2012, and commit to a franchise agreement with a sole service provider. If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.

5. If I receive commercial or multi-family waste collection services, who will I pay my bill to?

Your bill should be paid to either Waste Pro or the City depending on which entity sends out the bill. If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.

6. Why is North Miami making the change from doing the garbage pick-up itself to using Waste Pro?

It did in the hopes of achieving greater economies scale and therefore lower rates for services.

7. Why did North Miami just force us to buy a new container for our garbage pick-up, if Waste Pro will not use the containers we were recently ordered to purchase?

A request for obtaining or maintaining a garbage container arises out of code and safety concerns, and not the result of changing the service provider. If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.

8. Why do some apartment buildings or condominiums continue to be able to use other garbage companies while we must use Waste Pro?

If you were previously being serviced by the City, then your services will be provided by Waste Pro. If you were previously being serviced by a private waste collector, you may continue such services until May 2015, at which time the sole service provider shall be the company selected by the City. If you have questions regarding your services with Waste Pro, contact customer service at 305-651-7011.

9. Who can be contacted if there are problems with Waste Pro services?

You may contact the City Code Enforcement Compliance Division at 305-895-9832.

10. What is the meaning of the letter the City sent to all the private haulers?

The letter was addressed to existing private waste collectors under franchise with the City of North Miami, and is required pursuant to Section 403.70605, Florida Statutes, to implement an exclusive franchise for the provision of solid waste services throughout the City.