Utility Billing

Notice to City of North Miami Section 2 Utility Billing Customers 

This notice is to address any confusion on the part of Section 2 utility billing customers who experienced of a two-week delay in the issuing of their fourth quarter bill for 2020 that resulted in it being issued in January 2021 rather than in December 2020. That delay shortened the time between the fourth quarter bill for 2020 and the first quarter bill for 2021 from the customary 90 days to about 75 days because the first quarter bill was sent on time. 

Customers should note that although the December bill was delayed, the amount of time provided to pay was not shortened. Both bills were due forty-five (45) days from the actual bill date. Additionally, there was no double-billing – meaning the bills from multiple quarters were not combined into one bill. 

The only customers affected are those in the City-designated Section 2. Customers can tell what Section their account falls in by looking at the first two (2) digits of their (11) account numbers. Section 2 customer accounts begin with the numbers “02”. 

The Utility Division of the Finance Department sincerely regrets any undue confusion this delay in the bill issuance may have caused some of our Section 2 customers. We value your business and strive to provide excellent customer service every day. Should you have any questions, please first reach out to our Customer Service Team at 305-895-9880 or via email at utility@northmiamifl.gov. You may also visit us at City Hall, located at 776 NE 125th Street, North Miami 33161. 

Thank you,
City of North Miami Utility Billing Team

The City of North Miami Finance Department oversees the billing for city utilities. Although commonly referred to as the "water bill", your utility bill includes charges for water, sewer, storm water, sanitation and recycling, as well as a Miami-Dade County service fee. Code violations payments can also be made here.

North Miami utility bill payments can be made by mail, in person or via credit card.

Notice for North Miami Utility Customers

October 30, 2020

Dear City of North Miami Water Utility Customers:
This is a notification of several important updates regarding services to your North Miami Utility account. As you may recall, in March 2020, the City of North Miami suspended all water utility disconnections and late payment penalties to help ease the financial burden faced by many of our customers, due to COVID-19. We trust that the eight-month reprieve and implementation of the COVID-19 NoMi Water Utility Bill Assistance Program were beneficial. We are fully aware that challenging times remain and are here to offer assistance where possible.

Like other utilities nationwide, we are working our way back to sustainable allowances and sound fiscal responsibility. Consequently, as of November 2, 2020, North Miami will resume delinquent actions for all residential and business accounts. As we follow the guidelines and policies of federal and state law, North Miami has a legal obligation to collect all monies owed to the City of North Miami’s Utility Billing Division.

Important Dates for North Miami Collections Program

Monday, November 2, 2020 
By US Mail and email, the City of North Miami will begin contacting customers with high balances to make payment arrangements.

Friday, November 13, 2020
Deadline to contact the North Miami Utility Billing Division to pay-off an outstanding balance or coordinate a payment installment plan.

Tuesday, December 1, 2020
North Miami water utility service disconnections resume. 

If you are not current with your account, please contact our office to make arrangements to pay in-full, or register for an installment plan before Friday, November 13, 2020. This will avoid future loss of service. Customers may visit the North Miami Utility Billing Office to make in-full payments or to set-up an installment payment plan. In-full payments may also be done online at www.northmiamifl.gov/utilitybill.

If you have any questions regarding this urgent billing matter, please contact North Miami Customer Service at 305-895-9880.

December 18, 2021

This notification is to comply with Florida Statutes 180.136.

The City of North Miami's Water and Sewer Utility implemented a new consumption-based rate structure in 2012 (Resolution R-2012-52) for water and sewer charges and maintained the annual Consumer Price Index (CPI) based rate structure for stormwater charges.

The adopted rates for Fiscal Year 2015-16 will take effect February 1, 2021. Based on these rate structures, there is a proposed increase of 4.00% for water, 4.00% for sewer, and 15.00% in stormwater charges for Fiscal Year 2020-2021. The consumption-based rate structure for water and sewer was implemented in 2012, replacing the previous rate structure that was based on an annual inflationary increase. The City of North Miami Water and Sewer Utility’s Consumptive Use Permit (13-75-1273941), issued in June 2020, requires the adoption of a consumption-based rate structure as one of the conditions of issuance. The rate increases and assessments described therein were approved in the 2020-2021 Budget at the public hearing held on September 24, 2020. A subsequent public hearing will be held during the City Council meeting on January 12, 2021, to discuss implementation of the approved rates. 

The rate study is available at the Utility Rates webpage. The rate tables are available at the Fees & Charges webpage.

View this notice in Spanish or Creole (PDF).