Water & Sewer
The responsibilities of the Water & Sewer Division is to insure the satisfactory flow of freshwater from the treatment plant to our customers throughout the system and insure uninterrupted sewage flow from system users to the treatment facility through an aggressive repair, replacement and maintenance programs.
The City will repair all leaks occurring between the meter and the street. Any leaks or repairs required beyond the meter, including the service line to the house, are the responsibility of the property owner.
Water Line Leaks
Water is a valuable natural resource that should not be wasted. Everyone can do their part to make sure that water is not lost by leaks in the pipes. The Public Works Department has a program that inspects the water lines within the public rights-of-way throughout the year.
If you notice a puddle of water in the public right-of-way, that seems to never go away; or experience low water pressure, please notify the Water and Sewer Division at 305-895-9838 to request an inspection. If you notice a puddle of water on your private property, please contact your plumber.
Water and Sewer Repairs
If you are having a toilet backup or if your residential or commercial backflow device is leaking, you should call the Public Works Department Water & Sewer Division at 305-895-9838. Office hours are Monday through Friday from 7:30 a.m. to 4:00 p.m.
For emergencies after hours and or on weekends, you will need to call 305-953-2854.
The Public Works Sewer Maintenance Division maintains sanitary sewerlines for both residential and commercial properties. Residents are urged to refrain from disposing cooking grease and large objects into the sewer system.
Should you have a blockage, experience sluggish drains in your house or business or notice an overflow in front of your property call the Public Works Department Water & Sewer Division at 305-895-9838.
If your sewer backs up after 4:00 p.m.Monday through Friday, or on weekends, call 305-953-2854. (Winsor Water Treatment Plant)